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Privacy Policy

Last updated: February 26, 2026

1. Introduction

At Muse Marketing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, place of residence, profession, age, and business information
  • Professional Information: Healthcare credentials, practice details, and service requirements
  • Communication Data: Messages, inquiries, and correspondence through WhatsApp or other channels
  • Usage Data: Website usage patterns, IP address, browser type, and device information
  • Payment Information: Transaction details, payment method, billing information, and transaction history. Note: We do not store your complete payment card details on our servers. Payment card information is securely processed by our payment gateway partner, Razorpay Software Private Limited.
  • Event Booking Data: Event registration details, booking confirmations, attendance records, and related transaction information

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and deliver our marketing services
  • To process event bookings and registrations
  • To process payments and manage transactions
  • To communicate with you about your account, bookings, and services
  • To send booking confirmations, event details, and meeting links
  • To respond to your inquiries and provide customer support
  • To improve our services and website functionality
  • To send you marketing communications (with your consent)
  • To comply with legal obligations and financial regulations
  • To prevent fraud and ensure transaction security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Payment Processors: We share payment information with Razorpay Software Private Limited ("Razorpay"), our payment gateway provider, to process payments securely. Razorpay is PCI-DSS compliant and handles payment card information in accordance with industry standards. For more information about Razorpay's privacy practices, please visit: https://razorpay.com/privacy/
  • With service providers who assist us in operating our business (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • With your explicit consent
  • In connection with a business transfer or merger
  • With financial institutions and payment networks for transaction processing and fraud prevention

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant payment gateway (Razorpay)
  • Server-side payment verification to prevent fraud
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Secure storage of personal information

Important: We do not store your complete payment card details (card number, CVV, expiry date) on our servers. All payment card information is securely processed by Razorpay, which is PCI-DSS Level 1 certified. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Healthcare Information (HIPAA Compliance)

While we work with healthcare professionals, we do not directly handle Protected Health Information (PHI) as defined by HIPAA. However, we maintain strict confidentiality standards and work with clients to ensure all marketing materials comply with healthcare privacy regulations.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent at any time (where applicable)

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

9. Payment Processing and Third-Party Services

We use Razorpay Software Private Limited ("Razorpay") as our payment gateway provider to process payments. When you make a payment, you will be redirected to Razorpay's secure payment page. Razorpay collects and processes your payment information in accordance with their privacy policy and PCI-DSS standards.

Razorpay Privacy Policy: https://razorpay.com/privacy/

Razorpay Terms of Service: https://razorpay.com/terms/

Our website may also contain links to other third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Booking and Transaction Data: We retain booking and payment transaction records for a minimum of 7 years as required by Indian financial regulations and tax laws.
  • Personal Information: We retain your personal information for as long as your account is active or as needed to provide services to you.
  • Payment Information: Payment card details are not stored by us. Transaction records (without full card details) are retained as per financial regulations.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Payment-Related Inquiries

For payment-related inquiries, refund requests, or transaction disputes, please contact us. We will work with our payment gateway provider to resolve any issues promptly.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

WhatsApp: +91 8861078009

Email: For privacy-related inquiries, please contact us via WhatsApp or email.

Grievance Officer: In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer at the contact details provided above.